Terms of Service

Supported Products

Say Computer, LLC, provides repair service on most any brand desktop or laptop running Microsoft Windows Vista or newer operating systems and Apple Desktop or Laptop running OS X 10.5 or Newer. We guarantee our work. The latest viruses and/or spyware will be covered and will be removed as needed. If we find a virus that has corrupted your operating system, we will recommend you reinstall windows. This diagnostic is part of our services. PROBLEMS NOT COVERED UNDER WARRANTY Computer limited warranties do not cover some third party software-related problems. Nor does the warranty cover problems related to, or caused by, the installation of any hardware item(s) after the date of our original repair. Problems related to accident or service performed by anyone other than an authorized Say Computer, LLC technician. We may uninstall certain applications that are known to cause system problems before we begin troubleshooting. We are not responsible for any lost data although we will make every effort to safeguard your data. Hard drives can die anytime. When cleaning your computer’s files for better performance, some data will be erased like cookies, history, start-up commands and other temporary files, but we will never purposely erase your important programs, bookmarks, favorites, email records, letters, photos, videos and any other user-created files. Hardware Problems can be diagnosed. After we have determined exactly what hardware needs to be replaced or repaired, we will recommend you have that done. You may still owe the diagnostic and other repair charges. Computer training, teaching and emotional support is very limited and may be charged extra.

Turnaround Time

First come, first served. We make every effort to work on your computer immediately on weekdays. Our hours are 8AM-6PM Monday through Friday and Saturday from 10AM-2PM, Eastern Time. However, due to periods of increased workload it may take longer to contact you. We often work after hours.

Additional Terms

When you sign your estimate, you are acknowledging that you have read and understand, and agree to the computer repair terms and conditions agreements on this page. Should it be determined in the course of the performance of diagnostics that the problems on your computer are hardware based, we will notify you; diagnostic fees may still be applicable. No adequate estimate of that expense can be fully determined without actually testing the hardware. Unless otherwise agreed, we are not liable for and you agree to hold us harmless from any and all damages, costs, and expenses incurred as the result of any defect or damage to any software, hardware or data residing or recorded in your computer, whether incurred during the course of our services or otherwise. If service involves transferring information or installing software, you represent that you have the legal right to copy the information, to use the software and agree to the terms of the software license, and you authorize us to transfer the information and accept such terms on your behalf in performing the service. Warranty. In servicing your computer, we warrant that service will be performed in a professional and timely manner. All services are warranted for a period of 3 days or more at our discretion. There is no warranty for removal of viruses, spyware, adware or malware if your actions are the cause of the repeated problem. You may be charged again for that service.

THIS WARRANTY AND REMEDY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, WITH RESPECT TO ANY AND ALL SERVICES PERFORMED FOR YOU BY US. WE SPECIFICALLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES WITH RESPECT TO SUCH ITEMS, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED. IF WE CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY ONLY.

Items left at Say Computer, LLC after 30 days will have an additional charge of $10.00 (ten dollars) every 2 (two) weeks added to your invoice. Items left at Say Computer LLC’s location for any reason over 60 days are considered abandoned and become the property of Say Computer, LLC, for disposal or any other purpose deemed appropriate by Say Computer, LLC.

Limitation of Liability

IF ANY DAMAGE SHOULD OCCUR WHILE YOUR COMPUTER OR SYSTEMS ARE BEING SERVICED, WE HAVE NO LIABILITY FOR THE COST OF REPAIR OF THE AFFECTED COMPUTER. OUR ENTIRE LIABILITY TO YOU FOR DAMAGES ARISING FROM ANY CAUSE WHATSOEVER WITH RESPECT TO THE SERVICE OF YOUR COMPUTER, WHETHER DUE TO OUR ERROR OR NEGLIGENCE OR TO ANY OTHER REASON, IS LIMITED TO THE AMOUNTS THAT YOU PAY US FOR SUCH SERVICE. WE HAVE NO LIABILITY WHATSOEVER FOR INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF USE, LOST PROFITS OR REVENUE, OR ANY OTHER DAMAGES WHATSOEVER NOT OTHERWISE EXPRESSLY PERMITTED UNDER THIS AGREEMENT. WE EXPRESSLY HAVE NO LIABILITY FOR LOSS OF OR DAMAGE TO DATA OR SOFTWARE APPLICATIONS WHILE PERFORMING SERVICE. YOUR ONLY REMEDY UNDER THE REPAIR TERMS AND CONDITIONS IS TO SEEK RECOVERY OF DAMAGES AGAINST US IN AN AMOUNT NOT TO EXCEED WHAT YOU PAID US FOR THE SERVICE.

Data Protection

You agree and understand that it is your (the customer's) responsibility to maintain copies of all-important data on your computer. This agreement shall be construed under the laws of the State of Michigan. In the event any dispute arises under this agreement or in any manner concerning the subject matter thereof, the parties agree that any such dispute shall be subject to binding arbitration only, and the parties expressly waive any and all rights they may have to otherwise proceed with such dispute resolution in a court of law. Any and all binding arbitration proceedings shall be undertaken as "fast track" proceedings and shall only be commenced in Shiawassee County, Michigan. Each party shall bear its own costs and expenses of such proceedings, including any and all resulting attorney fees; provided, however, that the prevailing party in such proceedings may have the right to recover attorney fees against the opposing party if such fees are otherwise recoverable in disputes of that type under the laws of the State of Michigan. This paragraph is intended to be and shall be construed as a forum selection clause, and the parties agree to bound hereto.

Return, Exchange, and Refund Policy

  1. Parts designated as “Special Order” are not returnable.
  2. All sales are final after 14 days with the following exceptions: Seven (7) days for CPU’s, memory, printers, retail packaged video, motherboards, hard drives, CD Recordable, and scanners.
  3. A restocking fee will be charged on all returns. The restocking fee is 15% on all parts; 20% on systems, and laptops.
  4. Exchange Policy - During the stated period of time, Say Computer will provide a prompt replacement of any part that is found to be defective with the same or equivalent part.
    • Seven (7) days - CPU's, printers, and retail packaged video cards.
    • Thirty (30) days - hard drives, motherboards, CD recordable, scanners, OEM video cards, sound cards, floppy drives, I/O cards, monitors, CD-ROMs, network cards, keyboards, mice, modems, tape drives, cases, speakers, systems, and laptops.
    • One (1) year – memory.
  5. Refunds over $50 will be issued by check within seven (7) days from the date the system or product is returned, except for credit purchases, which will be credited to the Buyer's account. Purchases made by check will be refunded after the Buyer's check the Seller's Bank.
  6. Charges for labor, service, deposits, insurance, and shipping are non refundable. Say Computer is not responsible for data loss or while components are in store.

Again, we do not charge you until you are completely satisfied.

Thank You!